Yesterday, I enjoyed a beautiful country drive on my way to a customer meeting. The person I met with was Grizzly Bear-sized & intimidating.
Gruff & difficult, he talked over me and had plenty to say.
I listened, kept my cool and stuck to the facts.
By the time I left, he apologized for being “so hard on me” and even thanked me for my time & assistance.
Dad was a Rural Municipality Rep. for thirty-some years and, in that capacity, he taught me 4 key things to remember when you encounter folks like this one:
2) keep your cool,
3) know your stuff &
4) let ’em talk themselves out.
People … they just want to be heard.
How about you? Ever encountered a Grizzly bear (in a suit)? How did you handle it?